Priority Support Program

TERMS & CONDITIONS

Qualifiers of Program

• CUSTOMER MUST HAVE SIGNED UP TO EARLY COMMITMENT PRESEASON OFFER
• OR PURCHASED A NEW COMBINE IN LAST TWO YEARS.
• OR PURCHASED A USED COMBINE WITH A PRESEASON COMPLETED BY O’CONNORS FOR
  UPCOMING HARVEST.

Benefits

• BREAKDOWN LOAN COMBINES AVAILABLE ONLY WHEN PROJECTED DOWNTIME IS LIKELY
  TO EXCEED THREE DAYS.
• BREAKDOWN LOAN COMBINE ONLY AVAILABLE FOR LOAN AGAINST COMBINE SERIAL
  NUMBER THAT MEETS OFFER QUALIFIERS.
• MUST HAVE COMPLETED PRESEASON WITH O’CONNORS AND HAVE HAD 90% OF
  RECOMMENDED REPAIRS COMPLETED. IF BREAKDOWN IS DUE TO AN IDENTIFIED ITEM
  LISTED ON PRESEASON REPORT WHICH WAS RECOMMENDED TO REPAIR/REPLACE AND
  THIS WAS NOT COMPLETED THROUGH INSTRUCTION OF CUSTOMER, BREAKDOWN LOAN
  COMBINE IS NOT APPLICABLE.
• BREAKDOWN LOAN SUPPORT DOES NOT QUALIFY FOR OPERATOR ERROR INFLICTED
  DOWNTIME. E.G. UNLOADER AUGER DAMAGE FROM TREE.
• BREAKDOWN LOAN COMBINE IS NOT GUARANTEED TO HAVE GUIDANCE INSTALLED OR
  DATA COLLECTION READY.
• BREAKDOWN LOAN COMBINE WILL BE SUBJECT TO AVAILABILITY AND MAY NOT BE A
  “LIKE-FOR-LIKE REPLACEMENT” IN TERMS OF (BUT NOT LIMITED TO) SIZE, MODEL, AGE,
  SPECIFICATION – E.G. CHOPPER, SEED TERMINATOR, 3M, DUALS.
• BREAKDOWN LOAN COMBINE ONLY AVAILABLE IF QUICKEST PRACTICAL REPAIR IS ELECTED.
• MAXIMUM LOAN PERIOD APPLIES.
• BREAKDOWN LOAN MACHINE ONLY AVAILABLE IF O’CONNORS ARE ENGAGED AND COMPLETING COMBINE REPAIR.
• OFFER APPLICABLE FOR COMBINE BREAKDOWNS ONLY, NOT HEADS OR ATTACHMENTS.
• BREAKDOWN LOAN COMBINES ONLY AVAILABLE FROM OCTOBER 1st TO JANUARY 31st
• BREAKDOWN LOAN COMBINE TO BE UNDER CUSTOMER'S INSURANCE BEFORE HANDOVER WITH EVIDENCE OF CERTIFICATE OF CURRENCY.
• BREAKDOWN LOAN COMBINE MODEL ALLOCATION WILL BE AT DISCRETION OF O’CONNORS.
• POOL OF VARYING MODELS OF BREAKDOWN LOAN COMBINES AVAILABLE.
• IF ALLOCATED POOL OF BREAKDOWN LOAN COMBINES ARE ALREADY BEING UTILISED, THEN THERE IS NO GUARANTEE OF BREAKDOWN LOAN COMBINE UNTIL ONE BECOMES AVAILABLE.
• CUSTOMER TO PAY FREIGHT FROM LOCAL DEALERSHIP AND RETURN.
• CLEANLINESS OF BREAKDOWN LOAN COMBINES CANNOT BE GUARANTEED DUE TO TIMELINESS.
• BREAKDOWN LOAN COMBINES ARE FOR SUPPORT IN O’CONNORS AREA OF RESPONSIBILITY ONLY – NOT AVAILABLE FOR CONTRACTORS OR CUSTOMERS THAT ARE HARVESTING OUTSIDE O’CONNORS AREA OF RESPONSIBILITY. (AS DEFINED BY CASE IH PMA)
• CUSTOMER TO CARRY OUT AND SUPPLY CONSUMABLES FOR DAILY MAINTENANCE OF MACHINE WHILST ON FARM.
• USED BREAKDOWN LOAN COMBINE UPTIME CANNOT BE GUARANTEED.
• CUSTOMER LIABLE FOR ANY NON-WEAR AND TEAR REPAIRS TO BREAKDOWN LOAN COMBINE WHILST IN THEIR USE.