Remote Assistance provides a real-time connection between O’Connors staff and the machinery operator or owner. This function allows the dealer to guide the operator in troubleshooting and provide instruction on configuring controls in the cab. 

This feature provides immediate support from dealer staff reducing downtime associated with an on-site call-out. It provides peace of mind for operators with varying skill levels to operate equipment confidently and safely. 

The connective ability of Case IH equipment allows O’Connors staff to see exactly what the operator is seeing on the monitors in the cabin. Allowing us to provide a solution to an issue in real-time and to talk through the steps to allow the operator to resolve any issues.